So as part of a gift for my best men at my wedding I ordered engraved koozies for each of them. Sounded simple enough. I received these koozies about a week later and swear to god I looked at them for about 5 minutes before I could even see the engraving. Barely visible. Needless to say I sent them back and requested that they be remade. That's where the fun started between me and "Carrie" (customer support specialist).
When the second batch of koozies arrived I can't say I was surprised to find that they looked exactly the same as the first ones. This is an abbreviated summary of my email exhange with Carrie:
Me: Hey Carrie, these koozies look identical to the first ones... this just won't do.
Carrie: I'm sorry, that's just how our engraved koozies look.
Me: Okay, in that case I think I would like to send these back... again... and just get a refund.
Carrie: Please refer to our refund policy on our website. (The don't refund engraved items)
Me: Ohhhhh hell nah! Imma need my $$$$$$$ back Carrie! Please refer to my attached letter...